Project Scope Statement

Company Name: Infinity Home Loans Project Title: The eSignature Cloud Mortgage Loan Project

Objective: To develop a mortgage loan origination software that will be cloud-based and developed at a cost of $3 million and should be available to customers by April 24th, 2018.

Purpose: As a part of Infinity Home Loan’s Green IT strategy, the project will transition the company from using physical documents to originate home loans to generating the contracts online. The project will procure and integrate a web-based mortgage loan origination software application that will be used by the company’s loan officers to originate a mortgage loan. The loan application will be available to consumers via a web portal and will have an electronic signature feature.

Company Profile: Infinity Home Loans is a fast-growing Fortune 1000 company with $2 billion in net annual revenue in 2015 and has 3,000 employees at five regional locations in the US. The company provides direct mortgage loans and refinancing to consumers. The headquarters is in Los Angeles, CA, where the primary data center is located. Another data center is located in Austin, TX and a third in Atlanta, Georgia.

Project Description: Electronic Content Management ● Most of the files in Infinity Home Loans which requires clients, advisors, and executive’s signatures are exchanged in printed format whereas using Digital Transaction Management Platform and eSignature solutions can prevent all those printing requirements and lead us towards green ● DocuSign is a leading DTM platform and provides advantages such as secure and safe way to exchange any documents, tracking of contract signing electronically, fast and convenient transactions, and eventually lead to green environment ● The system must be able to support document retention standards in compliance with all company policies, laws and regulations ● The system will retain a record of all documents that were signed electronically and reflect the process that was used to sign the documents in order to qualify as an electronic signature under the ESIGN Act and UETA. eSignature ● Project will require inventory of all processes which require signatures and document management, and would further require application level integration to operationalize it. ● The project will contract vendors to implement an eSignature application and move the physical documents to online forms. Enterprise Integration ● The system must have the capability to integrate with existing customer relationship management and financial systems. Customer Web Portal ● The company will contract a vendor to integrate the internal loan origination software, used by Infinity’s loan officers, with the customer-facing web portal. ● The web application will integrate with the eSignature plug-in to enable signing of online forms. The vendor will gather requirements and prototype the web UI followed by development and testing milestones. ● The vendor will also convert 10 physical customer forms to an online format in a web based application that can be accessed by consumers via web and mobile devices. The company will provide the physical documents to the vendor for creation of the application and database. Cloud ● The deployment will involve cloud-based technologies and provide the ability of both employees and customers to access the eSignature application/plug-in via PC, Mac, iOS, and Android devices, including tablets and smart phones. ● The project will contract a vendor to provide SaaS loan origination and electronic signature software to include services and support under a 5-year subscription. The primary service the vendor will provide is the capability to provide a user interface with features that support digitally signing documents that can be imported in a wide range of formats and integrate with MS Office, Google, Apple, Salesforce and NetForce. The data and signature tracking information will be securely stored in the cloud and must be SOX, IS0 27001, and PCI compliant ● The project will decommission 100 database servers near end of life and will migrate and integrate customer data to the cloud from the last 3 years. This will be a 3-year elastic cloud contract that will allow the company to add more storage as needed for new customer contracts. To ensure the security of the data, the company will use Amazon Web Services, which is compliant with the company’s security policies according to the feasibility study conducted prior to project initiation. In addition, the project will deploy the web application with 10 online contracts/ forms on a web server with a Linux OS in Amazon Web Services. ● Documents, contracts, forms, signature tracking, and customer account information will be maintained in the cloud. The project will focus on the mortgage industry contracts and future phases to include student loans, and other types of loans. IT Security ● The system must be able to protect the information in an encrypted secured environment that can only be accessed by authorized parties and request for authentication every time someone needs to access the documents. ● The system will utilize the public infrastructure architecture utilizing public key certificates and certificate authority to authenticate that the signatures in the document thus ensuring that they are only signed by authorized parties that are privy to the agreement. Organizational Change Management Strategy: ● The project will retrain 75 data entry clerks that have manually entered form data from physical documents into a legacy mainframe system containing investment contracts. ● The project will hire Accenture Consulting Services to implement the OCM strategy, take assessments, make recommendations to place workers in appropriate job functions and procure training vendors. ● Some of workers will be transitioned to customer service to electronically complete orders by phone. Accenture will establish a recycling program as a part of the change toward a paperless environment. ● eSignatures will be accepted on all the documents that require signatures and will be cleared labeled in case the electronic signature is not legally binding and a handwritten signature is required. Project Management ● The project will include all project management phases, initiation, planning, scheduling, cost estimation, risk planning, monitoring and controlling, post-mortems, and project closure.

Project Justification: By implement electronic document signing functionality as a part of its Green IT strategy, Infinity Home Loans will benefit in different key areas of its business process such as: ● Secure document distribution and sharing with customers, partners, and vendors. ● Automated tracking of documents pending authorization. ● Fast and convenient transactions. ● Environmentally friendly, including reduction of paper usage. ● Cost savings of postal fees for shipping documents and office supplies such as ink cartridge. ● Improved customer service and response times ● Capability of checking status of completed applications or retrieve unfinished applications.

Product Characteristics and Requirements: Loan Origination Software ● The loan origination software will replace paper-based applications used to apply for a mortgage loan to buy a home, refinance, apply for a home equity loan, or reverse mortgage. ● The loan origination software will support a loan officer in creating a mortgage application for potential home buyers or persons who desire to refinance their home. ● The software will integrate with a customer-facing web portal that allows the customer to complete an application online. ● The software will include features to assess the risk of the mortgage loan and credit worthiness of the consumer. ● The software will include a data structure that includes all key information on the paper-based applications and have the ability to process and calculate the data, such as interest, loan risk, debt to income, principal and insurance, amortization schedule and repayment amount. ● The software must be compliant with all federal laws and regulations regulating the mortgage industry and federal trade commission. ● The software will include features to calculate interest (fixed or variable), the term, payment amount and frequency, and penalties for late or restricted prepayments. ● The software will process amortized loans, including fixed rate mortgage (FRM) and adjustable-rate mortgage (ARM) loans. ● The software will calculate the loan to value ratio (LTV) to compare the size of the loan against the value of the property and any down payments to offset this value. ● The system must be able to store the value of the property by multiple inputs: transaction value or purchase price, an official appraisal, or an internal estimator. ● The system must be able to calculate debt to income ratios based on the consumer’s profile. ● The system must be able to set the repayment amount and amortization schedule based on the property location and tax laws. ● The system will need to associate mortgage insurance data with the loan application. Customer Web Portal / Mobile Application ● The web portal/mobile app will allow the customer to complete an application online and upload required information, such as pay stubs, tax returns, bank statements, life insurance policy, vehicle model, outstanding loan information, and information about real estate owned. ● The system must allow the consumer to check on the status of the loan. ● The system should include self-servicing features to request information about a loan or payoff a loan. Electronic Signature Interface / Plug-in ● The system will include accessibility features for the persons with disabilities. Implementation/Integration/Interfaces ● The loan origination software must integrate with the electronic signature application, customer web/mobile application, customer relationship management system (CRM), accounting system, credit checking software linked to the credit bureaus, and cloud-based databases. ● Rollout of DocuSign would require deployment of DocuSign connector and DocuSign Salesforce connector to implement document management workflow. This workflow will also be leveraged during any eSigning process. ● Inventory of all applications which require integration with DocuSign is critical and would require to be updated on continual basis. Legal/Licensing ● The system software must clearly state what if supported legally and inform users of cases where printing documents would be required for example in death notices and wills, or when dealing with mortgages and health insurance. ● The parties involved in the eSignature agreement must have issued their consent to do business electronically and they must affirm that they agree that the transaction would be legally binding. ● The system software must prompt users to select the country during setup to verify that it meets the legal requirements in the United States. ● The user interface needs to display the terms and conditions and require the consumer to agree to the terms. ● The system must include a feature that requires the users to sign into the application to show consent. Cloud / IT Operations / Supported Devices ● Cloud Environments ○ The Contract Web Application will be deployed by the company’s web development vendor in the cloud in the following environments: dev, test, integration, and production. ○ The integration environment must mirror the production environment. ○ The system must be able to process 1000 digital signature transactions in 3 milliseconds. ○ Customer data and the Contract Application engine must be stored on a private cloud and not a multi-tenant system. ○ The system should be scalable via an elastic cloud service that will monitor usage and allow operations engineers to request, or through self-service, stand up additional storage and processing capability. ○ The system must be load balanced and support system failover. ○ The system must be able to store 500 terabytes of data on each node. ●Server Management: Inventory of all servers in scope would be required. Also, all server’s specifications must meet DocuSign requirements ● High-Availability: ○ The system in the cloud must be available four nines to ensure support for global operations. ○ Non-peak usage in the US during evening hours will be monitoring by region to exclude high-availability for specific nodes. ● Portability: ○ The system will support the last 7 years of PC and Mac desktops and operating systems. ○ The system will support the last 3 years of iOS and Android device operating systems, including tablets and smart phones. ○ Touchscreen and keyboard features will be available for document signing or form completion. ● IT Operations Engineering Training: Training for employee/contractors is essential along with playbooks to report any technical or operational issues. IT Security ● DocuSign needs to be integrated with Infinite Investments Inc. authentication systems, in order to provide seamless authentication to DocuSign platform ● All network access between DocuSign platform and Infinite Investments’ infrastructure needs to be controlled with explicit firewall rules. ● The system must insure confidentiality, integrity, and availability of all data. ● The system software in the cloud must ensure that the eSignatures are encrypted and stored securely to prevent unwanted intrusion. ● The system must restrict access via secure sign-on and enforce password policies.

Summary of Project Deliverables Project management-related deliverables: business case, charter, team contract, scope statement, RACI matrix, WBS, schedule, cost baseline, status reports, final project presentation, final project report, lessons-learned report, procurement documents, project management plan, communication management plan, risk management plan, organizational change management strategy, business process diagram of the project implementation steps, training documents, and any other documents required to manage the project. Project Charter: The charter will be issued by the Chief Information Officer to help the project manager in communicating their authority in the project. Communication Plan: The plan strives to ensure that all the stakeholders are informed on what is expected of them and to ensure that all the stakeholders are equally involved. Human Resources Plan: The plan will highlight how the product manager will use the project team and manage them so the project deliverables are achieved. It will also define roles and how responsibilities will be divided. Responsible, Accountable, Consulted, and Informed (RACI) matrix: Will be used assign responsibilities and show who is accountable at different milestones during the project. Product-related deliverables: ● The new product line is the online contracts/forms that are integrated into a loan origination software and includes an electronic signature feature. ● Interim deliverables include requirements specifications for the procurement and customization of loan origination software and electronic signature functionality within the cloud.

Project Exclusions: Contract Management / Loan Origination Software ● The project will not procure or integrate software to support commercial real estate loans or refinancing. ● The project will not implement online forms for commercial lines of business, such as loan documents for commercial properties, as this will be included in a future phase. ● The project will not include loan calculators for territories outside of the United States as this will be included in a future phase. eSignature ● The project will not include eSignature functionality for users residing outside of the United States. Cost Factors ● This project will not include functionalities such as Powerforms (Envelops initiated by a link) and Bulk Send (allows you to send one document to many people at the same time), which are offered with premium services and requires additional budget. These features will be add-on feature only when company relies on high-volume communications with employees and customers. ● The project will not include notarizing through eSignatures, as this would add additional costs and challenges to the project. Contract Management / Loan Process ● The project will not include the offer and acceptance phase of the mortgage negotiations. Electronic Content Management ● The project will not migrate customer data to the cloud older than 3 years. ● The pilot project will make only 10 of its 50 most used forms available online. ● Future phases of the project will evaluate whether to scan physical documents into PDFs, make reports from data from the database in the cloud, or convert all contract documents to online formats. ● The project will not implement a 100 percent paperless environment as standard company policies, procedures, business, and technical documents will be printed as required. ● The system software must store documents in a location that is easily accessible in case the information is needed urgently.

Project Constraints: Budget ● The budget for the project must not exceed $3 million dollars. Schedule ● The project must be completed within eighteen months. Legal / Partnerships / Vendor Management ● The project will only consider mortgage lending partners that agree to meet the terms and conditions as stipulated by Infinity Home Loans ● The project may only select two new vendors offering a unique product or solution. All professional services vendors must have already been on boarded to the company vendor system. Infrastructure ● The application must be compatible with both Windows and Mac operating systems. IT Security ● The application must provide automated notification of any critical security patches and updates. ● The application must be configurable for SSO (Single Sign On) ● Users must use a secure Virtual private network (VPN) connection to gain access to the documents.

Project Assumptions:  Infrastructure /Cloud ● The company has a goal to cut its carbon footprint by 25% in the next five years. ● The electricity usage in the data center has increased steadily by 3% a year during the past 10 years. ● The company has legacy systems that are more than 10 years old that require specialized skills and are costly to maintain. ● Project deployments are delayed 30% of the time due to inefficiencies in setting up the infrastructure and systems in the data center on which to deploy new applications. ● The CEO has requested that the CIO reduce its IT human resources budget by 15% by the next three years. ● The IT department outsources 20% of the project work to vendors near shore and another 10% to offshore vendors in India, China, and countries in South America. IT Security ● All Infinity Home Loans’ Operating systems are up to date with patches. ● All Personally identifiable information (Example- Social Security, DOB etc.) were identified in the legacy system and encrypted. ● Initial User Identification (UID) and password will be provided to Infinite Investment Inc be administered by DocuSign. ● Infinity Home Loans already has security group policy in place for User Identification (UID)/ Passwords/account activation/user termination. ● All the parties must be authenticated before commencing the signing process to ensure that the contract is signed by the right people. ● All vendors on the project must pass a background check and once on boarded, must wear a company issued security badge at all times on company premises.

Project Success Criteria: Loan Origination Software ● The company reduces paper consumption by 50% in three years. ● The company reduces storage costs for paper mortgage application files. ● Carbon footprint is reduced as databases containing the mortgage applications will require less capacity than server’s storage PDFs, image, or flat files. ● Loans can be processed 25% faster as the loan application data will be organized on a user friendly web UI. Web Application ● Consumers will use the web portal/mobile app rather than visit a branch office. As a result, operations costs will be reduced as fewer loan officers will be required to perform manual tasks and 20 percent of the branch offices will be able to relocate to smaller cost-effective facilities. ● Customer satisfaction will increase as consumers will be able to save a loan application and come back later to finish it. ● Loans will be processed 30 percent faster using the web portal. Electronic Signature ● The ability to interact and perform fast transactions between customer and company. ● The ability to provide evidence regarding the origin of a document (Non-Repudiation). ● The ability to sign multiple documents. ● The ability to sign in sequence when required for workflows. ● The ability to sign documents concurrently. ● All Infinity Home Loans employees using DocuSign as an application obtain DocuSign training certification. Cost Savings ● Reduced annual operating costs for office supplies such as printing paper, ink cartridge envelopes, stamps, etc. Electronic Records Management ● Successfully migrate all paper document to digital version and stored securely. ● The ability of the information to be accessible at any time from multiple platforms. ● The ability of the information to be modified with ease if needed to avoid the need to create the entire agreement again. IT Security ● All Personally identifiable information will be encrypted. ● The company can guarantee customers that their information is safe from any unauthorized access. ● To mitigate the risks of hacker attacks of high-profile cloud providers, the system will be configured so that neither security keys nor user passwords are ever stored on the documentation management or customer-facing web application servers. In the event of a security breach, customers’ confidential documents remain inaccessible to attackers. Legal ● The ability of the documents to be legally binding to all the parties. ● The image quality of the documents and the signatures must be legible and clear for verification. Cloud ● The IT department that has its core product line in the cloud or virtualized. ● The ability to deploy new application features in the cloud within 30 days or less. ● The ability to utilize infrastructure-as-a-service on demand and the elastic cloud to support special promotions. ● The ability to save on IT Operations cost and invest in innovative products and technologies to remain competitive in the market. ● Be rated as a having a Green IT department by reaching national annual benchmarks for reducing the carbon footprint and reducing electricity usage.